HOW IT WORKS
Tell us what happened
Please be detailed as possible and give us any supporting documentation.
We get to work
We contact the business and pursue a fair resolution for all.
Issue gets resolved
You get a fair resolution and the business gets a happier customer!
What 100% real people are saying about us
Frequently Asked Questions
Resolve helps consumers get what they deserve from businesses. Basically, you tell us about a problem you had with a business, and we sort it out for you.
About 40 seconds. Tell us the situation and give us any supporting documentation (such as an email confirmation, order #, etc.) that we might need to help us resolve the issue.
No. We are representing you(and the company you have an issue with) and work to reach a fair resolution for all. But since we aren't the company itself, we can't guarantee you anything except that we'll try very hard to get you what you want!
By helping your customers with their issues quickly, improving your brand's image in their mind. We aren't on the customer's side and we aren't on the business' side - we are a helpful, neutral third party that wants to find quick resolutions for issues that may arise.
We define a reasonable issue as an issue that arose where you did nothing wrong and where somehow "wronged" by the company. For example, if you took a flight and experienced a 5 hour delay because they had logistics issues, you are an innocent victim and deserve compensation. If you took a flight and experienced a 5 minute delay, we would politely decline taking up your case.
Twitter, Facebook, Instagram, More coming soon :)
Send us your resume and why you're passionate about customer service.
Resolve.ng is based in Lagos, Nigeria. Currently, we are available worldwide but our focus countries are Nigeria and Ghana. Other African countries will follow soon.
We take our commitment to you very seriously, and we exist to help eliminate frustration between consumers and businesses. We're the good guys, we promise!
Resolve is free!
We're a new company building a name for ourselves. At this time our services are completely free for consumers. For businesses, please follow this link and speak to us to know more about how we can add value to your business. www.resolve.ng/business
There is none, enjoy our high quality, easy-to-use service - and save yourself time and money.
We'd love to hear from you - visit our contact us page.